Bouquet of flowers in a woven basket in the Hotel Henriette in Vienna.

The Henriette Stadthotel team in the hotel garden.

WHO WE ARE

This is our Team Henriette

What connects us? Believing in goodness, having a positive world view, and loving our work! We gladly give our all and are happy to be part of something that makes others happy.

Together we give our actions meaning. We all agree: “Each and every one of us makes an important contribution to the success of the whole, both in and around Hotel Henriette. This is how we achieve the best for our guests and ourselves!” Our employee programme is also about shaping the self-image and self-confidence of every team member. And now we would like to introduce the many wonderful people who make up the Henriette team ...

Employee picking fresh, home-grown sage at the 4* Hotel Henriette in Vienna

What do we want?

For our guests to soak up our “Live well. Feel good.” policy and give it back to the world!

Vase with lavender and water glass on a table in the 4* Hotel Henriette in Vienna

GeorG Pastuszyn &
Verena Brandtner-Pastuszyn

Pioneers & Forward Thinkers

Georg and Verena are sparring partners and teachers for one another, both at work and in their private lives. Together they not only have two great boys, 5 chickens, 7 apple trees and a tomcat, but also clear ideas about life – friendliness, appreciation and joy play central roles for them.

Georg is always thinking and improving. He aims to inspire others with what he does; to show them new possibilities and ways to do things. Quite the challenge to give yourself...

Verena is the dynamic one who likes to roll up her sleeves and create beautiful spaces, both inside and outdoors. Places full of life, where people feel comfortable because they feel valued and welcome.

“Sustainability has always been important to us! We see economic success as an essential foundation, and not as our sole goal. We want to be socially and ecologically successful, too. We just want to do what we do well.”

Georg Pastuszyn

Our team of guest enthusiasts: the Welcome Crew

“Our job is to excite guests from all over the world” – that’s how our reception team likes to describe their job.

They manage all tasks related to international guests’ stays: enquiries, bookings, phone duty, check-in, check-out. The reception team love to make every wish of our guests a reality – all whilst putting a smile on their faces.

We currently have eight reception staff to ensure that guests can live well and feel good at Hotel Henriette. Hailing from all four corners of the globe, they are also sales consultants, organisers, bartenders, travel guides, translators and sometimes even therapists.

Hello & welcome!

EARLY BIRDS

Our Wakeup Crew

“We’re in charge of all things delicious”, they say. But that's not all, because our ‘Muntermacher’ breakfast team takes on the challenge of creating a good mood each morning. They have apparently unlocked the secret to a “Miracle Morning”.

At 6:00 am they are up and at ‘em, getting down to work AND feeling good too! In short: they make even the grumpiest guest smile and prepare all of our delicious pick-me-ups for the delicious Viennese breakfast. They bake cakes and make granola, dish up pancakes, show their barista skills, and are truly masters at decorating and serving with love. Oh, and they make jam with seasonal strawberries, raspberries and apricots, too.

They also provide guests with information about Austrian delicacies: Where does it come from? What’s inside? Why don’t you serve orange juice at Hotel Henriette? They look after and cherish Henriette’s flower and herb garden. And last but not least, they are also responsible for preparing the lunch that the entire Henriette team enjoys together.

Our breakfast team comes from all over the world and love adding special treats from their homeland to our breakfast table.

Staff of Hotel Henriette with regional products for a perfect breakfast in Vienna.

HANDS-ON-MENTALITY: OUR BUILDING SERVICES TEAM

Our Problem Solver

There’s always something to do around the hotel to keep everything running smoothly. It’s rare to see our in-house technician without a cordless screwdriver, drill or some other tool in his hand. He is quite honestly a professional problem solver: there's nothing he can't fix.

Our technician also keeps all the hardware around the hotel in tip-top shape. He takes care of the outdoor area, and sees to it that all of our decorating ideas can be made a reality.

Facility manager at the 4* city hotel Henriette in Vienna

Orange chair and cable in Hotel Henriette, Vienna.

Our Wellbeing Experts

Without them, our guests would not feel at home and, if we’re to be honest, Henriette would be pretty dirty if it weren’t for them. Hotel Henriette just wouldn’t be the same without our housekeeping team: by using micro dry steam, they don’t give dirt, bacteria and viruses a chance. They fluff up linens with a passion, make sure your mini bar is always well-stocked, freshen up towels, and whisk away any rubbish and recycling – after separating it, of course.

Even if they mostly stay behind the scenes, they get closer to our guests than any other employee in the hotel. Discretion is practically their middle name! They take care of the plants throughout the hotel and also make sure the public areas and office always look their best.

100% steam power

“We don’t consider what we do really special. We value our guests, we value our employees, we live in an openminded, friendly way. We are who we are.”

Verena Brandtner-Pastuszyn

Working in the background

The Office Crew

Nothing is impossible for our office, administration and purchasing superstars: they are the backbone and brain of Hotel Henriette. They take care of all the administrative tasks, employee matters, and basically everything a hotel business needs – from toothbrushes to rubbish bins and everything in between. And special extras are totally their thing: they organise the best guest events and staff parties.

Our branding & marketing specialists are always one step ahead: our ‘brand guardian’ takes care of our online and social media presence and all internal communication. She loves writing – both on the computer and with pen and paper. With the big picture in mind and an impeccable eye for details, thinking outside the box comes naturally for her.

We are lucky to have a truly wonderful assistant to management: she supports our pioneers and gives Henriette’s projects an extra boost!

Member of the office crew at the Henriette Stadthotel entering the office.

Office crew member sitting on a park bench in Vienna.

THE ONES TO WATCH

Our Rising Stars

Allow us to introduce the heroes of tomorrow – and today! Our rising stars enhance our hotel with their incredible personal dedication and youthful dynamic. For them, Hotel Henriette is not only a popular and cool employer in Vienna, but also an excellent place to get job training. Our rising stars enrich our hotel through their work: they lend a hand, perform at their best, are proud of what they can do – and they love to learn!

At Hotel Henriette, they learn professional skills and many soft skills. What really matters? Self-confidence, communication skills, resilience, teamwork and personal responsibility. We are so proud of our rising stars!

Two trainees and Georg Pastuszyn with apprenticeship award.

THE ONES WHO GAVE OUR HOTEL ITS SOUL

The Groundbreakers

And then there are the people who “created” the time of their lives – and are now looking back at their life’s work: Jacek and Annelie Pastuszyn. Without them there would be no Henriette! They were the ones who built the hotel (formerly known as “Das Capri”) and even today play a major role in our Henriette.

Annelie can usually be found in the office and takes care of various accounting tasks.

Jacek is always there to buy something or pick something up. He puts a lot of TLC into making sure our flowers are happy and beautiful. What a wonderful gift to the entire neighbourhood! We really love when passers-by stop to snap a photo of our beautiful flowers in spring.

And as it is in a real family business, they also look after Henriette’s next generation – namely their grandchildren.

OUR EMPLOYEE PROGRAMME

Recognition & appreciation

We are currently working on our ambitious 7-point team programme:

1 – We know what’s going on: clear ground rules
2 – We know where we're going: written company vision as our guiding light
3 – We think and join in: employee surveys, idea management, praise & recognition
4 – We look after ourselves and out for one another: we eat lunch together, celebrations & recreational activities, healthcare
5 – Further training & development: external seminars & internal training, training catalogue, employee exchange
6 – We take responsibility: each and every individual contributes, annual motto
7 – Spreading the word: development of our own employer website

We take care of ourselves! Having lunch together is part of our daily schedule. We celebrate our professional and private achievements at quarterly employee parties; our summer party and other activities are just plain fun!

Since 2019, we have pitched in € 20 per person for departmental team evenings held every quarter.

You’re never done learning – and that’s a good thing!

We love investing in our team’s professional and personal development: from 2016 to 2018, we financed a total of 2,650 hours of training – not counting internal training and employee exchanges with other hotels.

Why do we love what we do?

“We want to create a place where mutual respect and appreciation are the core values of working together.”

Verena & Georg Pastuszyn