Corona is not completely over yet. But you can still live well and feel good at Henriette City Hotel. We have put together some official rules and comprehensive hygiene measures for your safety. The most important thing is: if you are unsure about anything, simply contact us or ask us directly at any time.
Only in a safe, clean place can guests and employees feel comfortable. We hope it goes without saying that we adhere to legal requirements for combatting Covid-19 — and have set a few more standards for our hotel, as well. For this, we have also been awarded the Safe Stay seal.
We are proud to say ...
We have been awarded the Safe Stay seal by the Vienna Economic Chamber and Vienna Tourist Board for our Covid-19 measures.
Current Covid-19 regulations in Vienna
The following regulations are currently valid in Austria:
To enter the country: the “3-G rule” – vaccinated, tested, recovered.
The following applies to hotels, restaurants, bars/discos/night clubs, leisuretime establishments, cultural establishments and events with more than 25 participants: 2-G rule (vaccinated or recovered).
In some areas, during certain periods, or in individual federal states such as Vienna, there is also the “2½-G rule”. This means that in addition to being vaccination and having recovered, only PCR tests are considered valid proof.
We will be happy to give you more information about current regulations!
The following documents are required
Forms of 2-G / 3-G proof
an official vaccination confirmation of full immunisation after two vaccinations with BioNTech/Pfizer, Moderna or AstraZeneca (valid for 9 months after the 2nd vaccination) OR
an official vaccination confirmation of a first jab in combination with a negative PCR test (temporary regulation until 06.12.2021) OR
an official vaccination confirmation of immunisation with Janssen/Johnson & Johnson, administered at least 22 days prior (applies until 02.01.2022; after this time, a 2nd jab is required) OR
a doctor’s confirmation or an official discharge notice for a Covid-19 infection not more than 6 months ago
Anyone who cannot be vaccinated for health reasons can submit a PCR test (72h) together with a medical certificate/doctor’s report instead of the 2-G test.
For 2½-G and 3-G
a negative PCR test (valid for 72h; in Vienna valid for 48h) or, in exceptional cases, a negative antigen test (valid for 24h)
Documents must be issued in German or English. Please have your 2-G proof ready at check-in.
Rules in restaurants, shops, public transport, museums & nightspots
The following applies to shops, public transport, taxis, museums and libraries: FFP2 mask requirement, no proof of entry needed
The following applies to restaurants, bars, discos, nightclubs, theatres, cinemas and concert halls, leisure facilities, service providers with close physical contact (hairdressers) and events with more than 25 participants: 2-G rule (vaccinated, recovered), no mask requirement.
Covid-19 measures at Henriette City Hotel
The 2-G rule applies at Vienna hotels: please have your proof – vaccination certificate, or proof of recovery – ready when you check into Hotel Henriette.
In Vienna, the obligation to provide proof applies to people aged 6 and over, although antigen tests are also accepted for 6-12 year olds. In Vienna, children’s antigen tests are valid for 48h, and children’s PCR tests are valid for 72h.
There is currently no general minimum social distance required.
However, we still do our best to avoid congestion of guests – at check-in or breakfast, for example. Thank you for your cooperation!
Our reception has also been equipped with plexiglass dividers.
In all places where the 2-G rule applies, including hotels like our Hotel Henriette, there is no mask requirement. This applies to both guests and employees.
However, you are welcome to wear a mask in the hotel – just like our team members do.
You will need an FFP2 mask in some places including public transport, shops and museums.
Forgot your mask? Our reception team will be happy to provide a free mask for you.
All Hotel Henriette employees can provide 2½-G proof (negative PCR test, vaccination, recovery). In addition, all employees, regardless of their 3-G status, do a PCR test once a week.
In addition, all employees on duty check their temperature when they start work.
The entire team is of course fully trained and familiar with our hygiene policy.
As a team, we share responsibility: for you as our guest, for each other, for the people around us. This is the only way our “Live well. Feel good.” policy can be a success.
Our lift is efficient and convenient, but not the biggest. As part of our Covid-19 measures, we therefore kindly ask you to use it on your own or only with people you are travelling with, if possible.
Or, get in a bit of exercise and take the stairs. This is also a great opportunity to get to know the Henriette team a little better. Our stairwell features a picture gallery of our employees’ favourite spots in and around Vienna.
Take advantage of the many opportunities at Hotel Henriette to wash or sanitise your hands. Hand sanitiser is available in all of our public areas. The eco-certified soap in the bathrooms gives you a good deep clean with skin-friendly plant extracts.
All windows at Hotel Henriette can be opened for ventilation. We air out the hotel a lot for you — and ask that you do the same for us!
All public areas of the hotel are thoroughly cleaned and disinfected several times a day.
This thoroughness also goes for our guest rooms. Thanks to deep cleaning with our micro-steam devices, we don’t even need chemicals! We are happy to explain how it works here – but really, the best thing is to come see it yourself.
Each room is carefully cleaned, disinfected and aired out after a guest checks out and, if possible, is not occupied for 24 hours. Our bed linens and towels are washed and ironed by a leading ISO-certified company here in Vienna.
Cash isn’t always king! If you can, we kindly ask you pay by EC card, debit card or credit card payment. We also accept contactless payment with Google Pay and Apple Pay.
We’ll be happy to send you your receipt by e-mail.
Good health comes first: please do not travel if you are ill or if you have had contact with others who are ill.
If you start to feel ill during your stay with us, treat yourself to a rest in your room and contact our reception team (direct dial: 66) immediately. We’re here to help!
Good to know
Vienna offers comprehensive and largely free testing facilities for visitors. Our team will be happy to provide you with information and, if required, can also have a PCR gargle test ready for you.
Are there unexpected official Covid-related travel restrictions at the time of your departure? Please contact us as quickly as possible. We will surely find a suitable solution.
With our flexible rates, you can also cancel at short notice if you sadly decide against visiting us. We also offer optional cancellation insurance when you book your stay. We would be happy to help you find the best option!